I sent in my favorite pair of (very loved and worn) Frye boots that I’ve had for over 8 years. The zippers were broken and needed to be replaced and one of the heels was detaching. I was nervous about the process of shipping them but it was such an easy process and the repairs were perfect. They look like new boots again and I couldn’t be happier with the amount of time it took, how the boots look and feel, and how easy the process was. Thank you!