Yes, and we recommend that you mail your items along with a pre-paid return shipping label.
The turnaround time for a repair can vary depending on what repairs are being done. Most repairs ship within 3-10 business days once you approve the repair quote.
Once you receive your emailed repair quote and you have contacted us with your credit card information, the payment will be authorized and appear as pending in your account. When the repair is completed and ready to ship, we will finalize the charge to process the payment.
After an item has been received and assessed in our shop, if you decline our repair quote, there will be a shipping fee to return item(s) to a US address, according to the chart below.
We recommend that you contact us to get an Initial Photo Repair Assessment and an idea of pricing before mailing in an item, by filling out the form above and providing photos with a note explaining the areas needing repair.
For International addresses, we recommend that you mail your items along with a pre-paid return shipping label.
Please contact the brand’s customer service team directly to see how they handle warranty claims.
We handle all repairs with care and ensure a quality job is done each and every time. In addition, we guarantee our repairs for one year. Since normal wear and tear is expected to occur with use, our guarantee covers repair defects only. While we don’t anticipate any issues with your repair when you receive it back from our shop, we kindly ask that you contact us with any concerns within 15 days of receiving your repaired item.
Yes, we can. Certain limitations may apply, so please feel free to contact us with photos of your items.