I lost the bow on one of my favorite Ferragamo shoes and believed that I would have to throw out my shoes. I found Rago Brothers online, sent a few pictures and was delighted that they could replace my missing bow.
The communication was timely and professional. It’s been a while since I have dealt with such an organized and caring company.
Not only do I now have two bows, but they came back cleaned and looking like I just purchased them.
Thank you so much.
From the moment I first contacted Rago Brothers to repair my wallet, the experience was great. They responded immediately to my mail-in repair request with am affordable/reasonable repair quote so I sent my package immediately. They received my package on Monday, firmed up the repair quote and it was on its way back to me the next day. I couldn’t ask for more! Wallet is like brand new. thank you so much! If I need any leather repairs in the future, I know I will be back to Rago Brothers!
I was so happy to be recommended to Rago Brothers by Furla when the strap on my bag broke. The process to get an estimate and initiate repair was very easy. Plus, I received my bag back, beautifully repaired, in record time. I was totally blown away and would absolutely use Rago Brothers again in the future. (and recommend them!)
I sent in a cross body strap for my Frye Melissa crossbody bag. The hardware that connected the strap to the bag broke. Rago Brothers promptly fixed my strap and it looks excellent! I highly recommend this company! Their customer service is excellent, with communication throughout the entire process – from initial quote to final product. I will definitely be contacting this company in the future with any leather good repair needs! Thank you Rago Brothers!
Had heard about Rago Brothers from several people when inquiring about refurbishing my dull grey Chanel handbag. Brought my bag in and immediately the owner came over to take a look at it stating he could re-dye it grey or possibly black. My preference was to have a black evening bag so I agreed. Within only a few weeks I was told it was ready and OMG! The bag is gorgeous, you would have thought it was always a black Chanel. Absolute perfection! Amazing attention to detail, great customer service and an all around excellent experience…..Highly recommend!
I sent my MK purse strap in to be repaired after the swivel connection wore down. This is my favorite handbag. I’m not sure what I expected, but not this level of quality service. You cannot tell that the strap had been repaired at all. It looks brand new. And for the price, its money well spent.
Rago Brothers was referred to me by the department store I originally purchased my handbag from. Well, I sent the one side of the handle back to Rago to have it repaired. Their pricing is very reasonable. I received my handle back in less then two weeks. Thinking I have the strap finally fixed. When I opened the box… SURPRISE!!! Rago Brothers sent me two..TWO NEW Straps for my handbag. Talking about going over and beyond!!! Thank You Rago Brothers !! and I truly recommend Rago Brothers for all you luxury brand handbags that needs to be repaired.
I had two vintage Gucci bags (small and large) that needed the interiors completely replaced, a hole in the handle repaired, Tears patched, leather sewn and sealed, the shoulder strap completely repaired. and an overall refresh of the leather trim. I found the process of getting an estimate very quick and easy. I was able to discuss specifically each area I wanted repaired and also received suggestions for areas I didn’t know how to ask to fix. Start to finish the process was quick, customer service was outstanding, and I couldn’t be happier with the results. My bags look practically brand new. Exceeded my expectations.
It was a little scary send my first 500$+ designer bag up the coast for a good cleaning. But I am so glad I did.
Got yourself a lifetime customer.
“Will recommend 😃”
I sent in 4 Bottega Veneta hand bags. Ranging in ages from 20 years old . Rago Brothers made them look like brand new.
I had one that the entire lining had deteriorated and one that the hardware had oxidized. Another had a couple of spots where the weaving had broken. All were repaired and refinished. They look brand new. I am so happy.
I have used Rago Brothers for several repairs on very nice, designer purses. They refurbished a Louis Vuitton bag and it looks brand new! I also had a Fendi bag re-trimmed with leather and it looks amazing. Most recently, I had a Gucci wallet refurbished and Rago Brothers did an excellent job. I would definitely recommend this company to friends and family!
I just thought I would let you know, that I told my advisor at The Real Real all about the wonderful service that you give. She took a look at your website, and said that she would be using you in the near future. She was amazed. The quality of your service really needs to be brought to more people. She also said that she would let the powers that be at The Real Real, know about your quality workmanship. Best wishes for a profitable new year!
I was definitely skeptical about this. You go online enter in the info on your item and what you would like done, print out a receipt label and mail off. Because of Covid I figured this was the best thing to do. Needless to say the process was efficient and painless. They received my package within 3 days (USPS, NJ zip) and contacted me immediately with two options. I can’t say if the price was high but I thought it was fair and worth it. I provided my cc and they started the process. Within a week they sent me my item back. It looks like NEW! I’m truly amazed and will definitely use them again. Thank you so much!
COACH briefcase 8 years old.
Your team did an excellent job replacing the hardware and repairing the handle.
Great value for the quality of the repair work. For my repair, I requested heavier duty tuck-locks as this bag is fairly heavy when full. These repairs are definitely stronger than the originals.
There’s a reason these manufacturers won’t repair bags, etc. of a certain age, they all wear out! Rago Brothers can bring new life to these favorite leather items!
I will continue to use Rago Brothers for all of my high end shoe and leather repair!
I was offered a re-dye for my leather, but as of now I prefer the worn look.
I was so amazed to see my favorite boots restored to almost new by Rago Brothers.
They went above and beyond to restore the soles and heels. The quality of the repair is impeccable and I would most definitely recommend their services to my friends and family.
Would use Rago Brothers again in a heart beat! Strap on my Kate Spade bag had been broken for awhile. Needed new rivet/buckle. From start to finish of the process, easy and uncomplicated. Friendly when I called to approve the work to be done. Hands down– would use them again~
I was heartbroken when I realized I had dropped an open pen in my handbag. The stain on the lining was large and black. I tried everything I could think of to remove it then I thought to email Rago Brothers. They didn’t make any promises but said they would do their best. I almost cried when I unzipped my bag when they returned it. The stain is now barely noticeable. It would have probably been completely gone if I hadn’t tried every google home remedy on it first! I couldn’t be any happier with the result and the service I received was excellent.
I Googled for a company to repair the patent leather handles on my Tory Burch canvas tote. Because Rago Brothers received many positive reviews, I decided to give them a try. From receipt of my bag, to repair, to shipment back to me….excellent! My bag looks brand new! I highly recommend their services. Great customer service as well! No regrets.
I have used Rago Brothers over the years to repair designer bags and just recently, to repair a designer wallet. Rago Brothers never disappoints! My wallet, like my other hand bags, looks like new. I received the wallet for my 50th birthday and it was beyond worn out. I couldn’t part with it because it was so sentimental so I gave Rago Brothers a shot at the repair. I was absolutely astonished when I got the finished product back – it looks just like new! They are extremely service-oriented. They respond quickly, and more importantly, they service products quickly. I’m from Toronto Canada, and even still, I had my wallet back in my hands in less than 2 week. Well Done Rago Brothers!
Sent my Louis Vuitton bag in for repair after the shoulder strap broke. The repair looks amazing. I am so happy Rago Brothers were able to save my bag. I highly recommend their meticulous craftsmanship!
I had given up hope that my Birkin would never look the same again. I took the Birkin to the Hermés in Chicago. They said they would have to send it to California. Evidentally, the people in California could not repair it, and they sent it to Paris. Four months later, I got the bag back, and they told me that there was nothing they could do. At least they didn’t charge me anything, as they said they could not repair it. I had given up all hope and relegated it to the closet. Then, I heard or saw something about your website, and I thought…maybe. I am so glad I did. You gave me back my bag, looking better than I had ever seen it. It looks like a brand new Birkin! I may have more items in the near future that need to be resurrected, and I will definitely call upon you. Thank you so very much.
My Vuitton is refurbished and customized beautifully.
Loved the customer service – the design changes were mutual (added a cross body strap) and the detail work impeccable (trim restored, handles replaced, lining sanitized).
I have had repairs done by both Vuitton and Prada and the wait was long (up to 14 weeks), this work was done in half the Rago Bros estimated time.
I’m coming back!
I sent in my beloved bag from Canada and it was a streamlined process. The end product is lovely and I am very happy with the quality of the repair! Thanks once again!
Rago Brothers was recommended to me several years ago by Coach when I had trouble due to poor design of a pair of Coach shoes. Rago Brothers solved the issue with impeccable results and service and since then I’ve been a loyal customer and referred family and friends who also report great work and service. Rago’s process for mailing in shoes, getting a quote and retuning the repair is beyond efficient. I’ve had a legacy Coach bag beautifully refurbished, Louboutin shoes re-soled, gladiator designer sandals repaired, refurbished, and on and on. The quality of work and customer service is exceptional. I would not hesitate to send any type or brand of leather item to them for repair and highly recommend this business to anyone needing shoe and leather repair services.
I just received my Bottega Veneta back from this company that I sent for repair. The bag is about 15 years old and was used almost daily all winter for at least 13 years and it showed its age. Soiled inside, the strap was worn and the bottom was pretty worn. Sent it to them several weeks ago and I dealt with Hannah. I assume she was the one her worked on my bag. I can’t believe how happy I am with the repair done on my bag. It looks brand new, even the inside is much cleaner.
I can’t say enough good things about this repair. This was a very expensive bag when I purchased it and I thought I might have to retire it soon. Thank you Hannah, you did a great job.
I had two Louis Vuitton bags repaired and when I received them they were perfect, looked almost new!
I can’t say enough how happy I am with the work performed by the Rago Brothers Organization. The level of professionalism from start to finish was outstanding !
I had the first Kate Spade ♠️ Purse my spouse ever got me here and it was amazing! From the quote to the final product, all steps were very quick and detailed. Great service, will definitely be coming here for any of my repair needs.
Amazing job, the bag looks like new, process was easy, quick and efficient, just snap a few pictures fill out the form, mail it in and wait for your bag to return to you better than you expect, workmanship is exceptional!!
I discovered Rago brothers a couple of years ago. My mother passed away and left me a slew of Chanel bags. Some were in okay shape and some needed a lot of TLC. Rago brothers has made all I have sent them look brand new! It is worth every penny if you enjoy an investment item. Thank you Rago Brothers!!
I couldn’t be happier with the repair on my Kate Spade satchel. It looks brand new! The process is simple and the customer service was excellent. My handbag was returned to me in the time frame stated on the quote and looks amazing. I will be using your services again soon!!
I have been looking for a place for high quality leather repairs for years and I’ve finally found it! I had a pair of sandals where I lost one of the straps. They made two new straps that perfectly matched the original. They also did some excellent work for a broken purse handle and resoling shoes.
Fair pricing, excellent work and very professional. Highly recommend and will definitely use their services in the future for other items!
I sent in my favorite Michael Kors bag to have the zipper replaced. When I received the bag back from Rago Bros, I was beyond thrilled with the job done! The quality of the work & the craftsmanship were amazing, and the bag was returned in pristine condition; it looks brand new in spite of being 3 or 4 years old and well used. I could not be happier! Rago Bros: thank you, thank you, thank you!
From my first phone inquiry to receiving my completed service; top level service from start to finish. The team is so personable and will go the extra mile to understand your unique needs and exactly what you want accomplished. I am so pleased with the quality of the service and repairs. Most of all, I appreciated the time they took to listed to my questions, assist me in weighing my options with multiple pieces to be repaired. Follow up calls along the way. So precise! Rago brothers is the best! If I lived in their town, I’d visit them every day just because everyone is so delightful. Thanks, everyone. I can’t wait to bring you more oldies to revive.
I just received my authentic Gucci waist pack after Rago Brothers repaired my buckle. They did an amazing repair and used authentic Gucci parts…unlike a prior company I dealt with the fixed my Louis Vuitton purse for a zipper. They did not use an authentic zipper, and I $125.00 for a generic zipper. Rago Brothers are extremely reasonable with their pricing I actually thought for the price they quoted me I would have gotten a generic buckle. I have other bags that need to be repaired and I will never use anyone besides Rago Brothers. They are also extremely fast even with the pandemic going on! Thank you Rago Brothers…so glad I found you!!!!
True story… I ran across the Ragobrothers on Google years ago. It wasn’t until a few weeks ago that I decided to get some repairs done by them. Looking at their pics in the gallery… I said to myself… well pictures don’t lie. So I gave them a try! Not only did they respond in a quickly manner via text but they responded through email too! I just knew they would’ve taken a long time with the repairs and shipping! Nope! Not at all! Those guys work fast like lightening! I will definitely be using them in the future!
What a beautiful job! My red soles were pitted from stones and Rago Bro’s restored them to their original, brand new look. I am beyond thrilled. Thank you!
I am completely BLOWN AWAY by the finished product! I sent a brand new Gucci backpack that I recently bought and had never been worn to have the straps lengthened. The final product is even more perfect than I could have imagined it would be. The leathers match PERFECTLY, so perfectly when I first opened my package I almost couldn't tell anything had been done to the bag. They were even able to save my original rivets to put the bag back together. The customer service was amazing and I truly enjoyed speaking with everyone who helped me from my inquiry emails to the final product. Will be a Rago Brothers customer for life! Thank you all so much!
I always had a great experience with Rago Brothers since I found them about 5 years ago from an internet search to repair my leather handbag. I was a bit sceptical to send my most precious leather handbags so far away but to my surprise they did an excellent job repairing it. Most recently, I trusted my instinct to have them repair my most precious vintage Louis Vuitton handbags which need dire repair but again the work was exceptional beautiful. I recommend anyone who needs any of their precious designer or leather goods to get repaired for a decent price then you found the place…Rago Brothers. Thanks again!
I’ve used Rago Brothers twice to replace leather handles and piping on my Louis Vuitton bag. I can’t say enough about how easy the process was both times and the work is top notch. Will use for every repair!
I have used Rago Bros 3 times now. 2 for Louis Vuitton repair and both came out excellent! The third were my favorite sandals which were scuffed at the toe area and I hated to toss and and I just received them and they are like brand new!! I am beyond thrilled !! Thank you for your excellent workmanship on my things! Also everything is always returned packed with care! I would highly recommend Rago Brothers for your repairs!
This company is amazing, the job on my Valentino clutch was amazing and affordable.
Honest, reliable and fast service!
Would recommend for any high end repairs.
I was so lucky to come upon this shop in looking for a luxury bag repair service. They are exceptional in their quality of
craftsmanship and customer service. I had purchased a YSL purse that needed repair to even be used. Well the Rago Brothers made that happen. Great communication and they know their luxury line of items. Extremely pleased with my purse and will certainly recommend and use them again in the future. Thank you Rago Brothers!!
Rago Brother’s was recommended by Kate Spade customer service. They repaired it to my satisfaction. They gave me an estimate prior and the communication was very good. I would use them again for my designer bags.
Service provided: Kate Spade Handle Replacement
I love how you fixed my Kate Spade. The straps were broke and I couldn’t use it. However, I can now use it and it looks great. Plus you went the extra mile and cleaned it. Thanks for a great job. I love it. Christa
Service provided: Kate Spade Handbag (strap repair)
This purse stayed in my closet for the longest time because of a broken strap. Found Rago Brothers online and I’m glad I gave them a try. They did an excellent job of replacing the broken strap and the tab. The purse looks amazing! Thank you so much!
Service provided: Vintage Gucci Handbag repair (strap and tab replaced)
My 33-year-old blue Gucci handbag looks incredible and brand new! My family and friends also agree that it looks like a new bag. Rago Brothers did a fabulous job and sent it back in 2 weeks as promised. Thanks for a wonderful experience!
Service provided: 33-year-old blue Gucci barrel handbag needed new zipper, new lining, and cleaning
Rago Brothers repaired and sewed the zipper on my Coach handbag. I managed to catch a scarf in the zipper and broke several teeth out extricating the scarf. This was a professional repair and very quick. I’m glad to have my handbag back. Thanks.
Service provided: Coach Handbag Repair (zipper repair)
EVERYONE ELSE TURNED ME DOWN SAID “NO” COULD NOT BE REPAIRED BUT TALKED TO TONY AT RAGO BROTHERS AND SENT IN MY WALLET AND HANDBAG AND NOW I AM MORE THAN PLEASED AT THEIR WORK /REPAIRS / PROFESSIONALISM!!!
GETTING READY TO SEND MORE WHEN IT OPENS!
Service provided: Louis Vuitton wallet repair, Prada Suede handbag repair.
I was so very pleased with the wonderful craftsmanship you demonstrated in repairing my vintage Louis Vuitton purse. It looks like new! I was also very impressed with how you treated me on the phone and how you returned the purse back to me with such careful detail. I did also send you a “thank you” earlier since I am a retired teacher and still write thank you’s the old-fashioned way. A satisfied customer in Wisconsin. 🙂
Louis Vuitton (zipper replacement)
I did a lot of research on where to send my well-loved Balenciaga for repairs and decided to go with Rago Brothers because of their amazing reviews. I am so happy I did– everything about the process was quick, easy and professional, from getting a quote to making a payment to getting my bag shipped back to me in less then 2 weeks.
I just opened the box and couldn’t be happier with the result—my bag looks almost new again! I highly recommend their services and will definitely be using them for any leather repair or cleaning needs going forward.
Service provided: Balenciaga 2012 Velo Bag (piping replaced, corner repaired, handle repair)
I found Rago Brothers while searching the internet. I’m glad that I did. My beige Chanel handbag was dirty and there was a significant ink mark in the inside. My handbag came back looking brand new! A Chanel handbag is quite an investment and I am happy that Rago Brothers took such good care of it.
Service provided: Chanel Handbag repair (re-dye and interior ink stain removal)
My husband bought me this purse towards the beginning of our marriage as a Valentine’s gift. At that time I never owned anything that expensive. I love this bag so much. It has been through the ringer with me. Flights. Jobs. Stores. Holding items for my kids. But last October when one of the handles snapped, I was devastated. And I could not fathom spending that kind of money again on a bag.
It took me some time but I went to a local Michael Kors store and they told me about Rago Brothers. And that was typically where they refer customers outside of the warranty (I was wellllll out of it). I looked them up and such an easy process. So professional. And so fast. I will only be going to them now! I am so happy my baby got brought back to life! Thank you Rago Brothers!
Service provided: Michael Kors Tote & Wallet repair (handle repair)
I sent three bags from Florida and received them back within two weeks. Rago Brothers was delightful to deal with, more than reasonably priced and obviously artisans. Service provided: Bag 1: Judith Lieber (repair tears and recondition) Bag 2: Judith Lieber (recondition) Bah 3: Chanel (recondition)
On short notice, I was called to attend a big, important meeting out on the West Coast and I needed my most prized and impressive bag–an Orange Ferragamo structured tote. Unfortunately, I’d neglected the bag and the now well set in water stain along the entire length of the bag on one side was 2-3 inches high. Frantically, I took the bag to several reputable places for the repair. Not only were they uncertain of fixing the bag they said it would 2 weeks to even try! I needed the bag in days not weeks!
Then, Salvatore Ferragamo Customer Service referred me to Rago Bros. I called and got Debbie in quick order. Debbie was so kind and sympathetic to my plight. She instantly understood how important it was to me to get the work done fast and professionally. She walked me through the entire process–the website request form, what to write on the ticket so the staff expedited my repairs and sent it back to me overnight. Debbie was so kind and patient. She told me the approximate price and how long the process would take. With Debbie, I felt like I had chose the right place for the most expensive bag I own.
Everything was fine until USPS got involved. The Post Office was a day late delivering my bag. Time was of the essence. I talked to Debbie again and told her the situation. She was kind and reassured me that they’d still have time to do it but to call her as soon as I knew it was delivered. That’s exactly what I did and Debbie ensured they got started on it right away.
I am so grateful to Debbie and the whole team at Rago. They did excellent work and took expert care of me in a tight spot. I wish everyone I dealt was as diligent and professional as the team at Rago Bros! I’ll never send my bags anywhere else. THANK YOU!
Service provided: Ferragamo Handbag Repair (stain removal and re-dye)
The strap on my Kate Spade purse ripped, I was going to donate the purse to Goodwill since it looked horrible and non functional. Then I discovered Rago Brothers online, who repair quality name brand purses making them look brand new. So I decided to get them a try. I packaged up my purse and off it went via UPS. They called me once it was received and told me the cost of the repair and return shipping. I chose to go ahead with the repair. Much to my surprise, they did a FANTASTIC job repairing my Kate Spade purse that I really like and gets lots of compliments on both by men and women.
It’s a very unique banana yellow color and they matched it PERFECTLY!!! I am so happy that I did not get rid of my purse. Rago Brothers keep up your outstanding customer service and repairs!! It was worth the money! And the way they shipped the purse back to me was nicely done with plastic packing inside the purse to maintain its shape and along with a thank you card and my receipt.
Service provided: Kate Spade handbag (strap repair and color refinishing)
I needed the strap repaired on my Gucci bag. After an internet search for the best repair shops Rago Brothers came up even though I was searching in Manhattan. Sending them my bag was the best choice. Their customer service is beyond excellent and the repair is top notch!
If you need anything repaired have no hesitation. I will be back for any of my repair needs in the future.
Service provided: Gucci Handbag Repair (strap repair)
I am so pleased with my LV that came back in a week! What a great smooth process to clean and fix some tearing on my LV! Service provided: Louis Vuitton Handbag Repair (cleaning and leather repair)
I had my bag fixed and back in a week! They went above and beyond my expectations. The handle is just like new and they even fixed the fraying on my handles. I would definitely recommend this company and will not hesitate to use them again in the future.
Service provided: Kate Spade handbag repair (handles repaired)
I had two LV purse repairs done. One was a bucket purse (trim around top, piping on bottom of bag, and stitching on the handle) and the other a crossbody bag (zipper and leather handle repair.)
After much research, I choose to use Rago Brothers. So glad I did. The bags look practically brand new. I have had repairs done from the LV store and this looks just as good, excellent and quality workmanship. The turn around time said 2 weeks but it was less than that. They let me know the price as soon as they received the bags and also when the bags were shipped back.
I will be using again as I build up my LV bag collection. Thank you so much Rago Brothers
Service provided: Louis Vuitton Handbag Repair
Rago Brothers repaired my rubber driver loafers. Good quality replacement materials. Professional job. Got my shoes back promptly as well. Thank you. Service provided: Gucci Rubber Driver Loafers (replace rubber soles)
I sent my Michael Kors bag to be repaired because the edging around the straps have completely come off making the bag rough to sit on my shoulder. Since I was getting that work done I also decided to have the exterior cleaned since I could tell that some of the dye from my clothes was starting to transfer to the leather. I got my bag back a couple of days ago and I could not believe the condition that it was in; it looked like the day that I got it at the store. There was a set in dark hair dye stain that had been there for over a year and the stain was completely removed! The edging looks beautiful and I can finally use my favorite bag again. Thank you so much!!!
Service provided: Michael Kors handbag repair (edge repair and refinishing)
I bought a beautiful yellow Prada bag, but, as all light colored leathers do, it took on some of the dye colors from my clothing. I thought I could clean it myself and just made things worse – it sat in my closet until I found Rago Brothers online. I shipped my bag, got an immediate reply with estimate, and got my bag back yesterday.
I was astonished when I opened the box it looks like new. The leather is supple again, the color is all yellow (not yellow with dark stains). I just could not be happier with the overall service from Rago. This was money well spent!! Don’t hesitate to send your luxury items to them for repair.
Service provided: Prada Handbag Repair (dying and refinishing)
My spouse surprised me by sneaking two pair of my Louboutin’s out of the closet and sending them in for work. I had not taken the time to have any sole protectors applied and had worn the heel taps down a little (I guess I walk heavy) There was some worry about turn around time so that the shoes could be back in the closet without my noticing.
What was estimated to be two weeks plus return shipping turned out to be one week total time and they were back before I noticed. I was so happy when I went to put them on, right gobsmacked! They look super fab and the sole protectors are nearly the same color as the red bottoms. I am having my spouse send in two more pair for me, can’t wait to have them back looking like new 🙂 Thank you for excellent service!
Service provided: Christian Louboutin Shoe Repair (sole protectors and heels)
Excellent craftsmanship. The tote is less than 2 years old but I use it everyday. I did get my money’s worth. This tote now looks brand new with the strap replaced and the cleaning. It took less than two weeks for turnaround time. Customer service is above par, very nice staff and explained ALL with a follow up email. Their fees are reasonable. I will definitely use their services again. I have a few handbags that look worn & old and need some TLC. Thanks.
Service provided: Michael Kors Handbag Repair (new strap, cleaning, restoration)
My bit on one shoe had broken off these $600.00 shoes and they replaced it in a matter of days. Super affordable and fast service. I can’t believe I went two years without fixing these shoes. So glad I found them online. Great customer service as well.
Service provided: Hardware repair (broken bit)
I am over the moon happy with your stellar repair service. I have not worn my beautiful bag for a few years due to the repair needed on the top of the bag. You brought it back to its original beauty and I am thrilled. Will use your services again and recommend to all my friends.Thank you so much Rago Brothers!!
Service provided: Shopping Tote- vinatge 1987 (stitching, cleaning dying)
I recently traveled from Staten Island, NY to Rago Brothers to have 2 expensive lame leather coats repaired. Wow what can I say! What a FANTASTIC job Manuel did, and the Tony and his staff were great! Friendly and so professional. One coat had a 6 inch tear, done by my seat belt which after the repair, it’s almost invisible to the eye. The other had a complete lining and the pockets replaced, tears in 2 seams repaired and closures replaced. Both coats are like new. It was well worth my trip from New York. I highly recommend Rago Brothers to anyone needing leather repairs. I will go back for any other repairs needed. Thank you Tony!!!!!!
Service provided: Leather coat repair (rip repair, new pockets and lining)
I had two Louis Vuitton bags repaired. The repairs are PERFECT! Beautiful work! Great communication with me! Thank you!!!! Service provided: Louis Vuitton Handbag Repair
My Prada wallet was torn and dirty looking. Rago totally redid it and in less than 2 weeks and for much less than $200 including shipping, My wallet looks brand new. I was so happy to open the package.
I really am amazed. RAGO is an amazing company to do business with.
Service provided: Torn lining repair and cleaning on 10 year old wallet.
Tony took on the job for a very good price and did an amazing job. Many Thanks! Service provided: Leather Jacket
The repair was perfect and not noticeable at all. I love this handbag and use it (and abuse it) every day. It was a great investment and my repair made it as good as new. Service provided: Burberry Handbag Repair (split side)
Very impressed with the great job of cleaning my pocketbook. Looks brand new! I highly recommend RAGO BROTHERS to anyone in need of having their purses cleaned. Excellent service. Five stars *****.
Than you!!! 🙂 Service provided: Michael Kors Handbag Repair (interior and exterior cleaning)
Customer Testimonial: I received my Michael Kors purse back and I couldn’t tell there was ever anything wrong with it. What an amazing job you did on it. You’ve made my granddaughter very happy. Thank you. Thank you. Thank you. Service provided: Michael Kors handbag repair
My years old Prada shoulder bag looks brand new thanks to Rago Brothers!! They did an absolutely beautiful job cleaning and redyeing the leather, replacing two brass rings and resealing the handle edges, which were cracked from wear and tear. I can’t tell you how pleased I was with their overall service from start to finish. Hannah and Roxy were so pleasant and professional to deal with, the repair specialists did a beautiful job — and my refurbished bag was returned to me in less than two weeks. I would highly recommend Rago Brothers for their excellent customer service and workmanship!
Service provided: Prada Handbag repair (redye, hardware, cleaning, handle edges)
I bought a pair of Ostrich Gucci shoes at least 20 years ago and wore them out. I was sure nothing could be done to bring them back to life. I Googled shoe repair and found Rago Brothers. I followed their simple instructions and shipped off my shoes to them. Tom or Tony called me the day they arrived to tell me they have them and that there were different levels of repair that could be done at $125.00, $220.00 and $260.00. I picked the $260.00 price.
I got a call when they were completed telling me they were reducing the charge to $220.00 since they were able to do the work cheaper than they thought originally. Amazing! I received the shoes and they look like brand new. I paid maybe $150.00 for them originally. Today they are $700.00 so I am a very happy man. Great Service, Great Workmanship, Great Value. Thanks Rago Brothers. Being in business since 1911 is a testimonial in itself…Lee Cockerell, Former Executive Vice President, Walt Disney World Resort. www.LeeCockerell.com
Service provided: Men’s Gucci Shoe Repair (Ostrich skin)
I sent my 4 or 5 year old blue Coach handbag in for cleaning and dying. I got it back a week earlier than they said and it looks like a brand new handbag! I couldn’t be happier. It wasn’t cheap but well worth it!
Service provided: Coach handbag repair (cleaning & dyeing)
I was in need of a pair of Frye boots as I’d worn mine out completely. I tried two or three similar styles as the pair I own are no longer made and NONE of them were the equal. My husband bought me a pair for Christmas. Didn’t work. As he was packing them up to return them he went on line and found Rago Brothers. He then packed my old boots up and sent them in for repair. I just received them. They’re AMAZING. Look great. Like new but so much better than new as they’re broken in and comfy.
If you’re thinking about using this company stop thinking and just do it. My husband now gets credit for my new favorite Christmas present. My old boots.
Service provided: Frye Boot Repair (boot refurbishment)
I needed the hardware on my Gucci bag to be repaired and I couldn’t be happier with the results. Not only does it look like it was never damaged, the turnaround time was unbelievably fast!
Service provided: Gucci Tote Bag Repair (hardware repair)
They did an excellent job on my purse. Received it back today and it was done perfectly. Thank you.
OMG what an amazing job. So very happy with everything from beginning to end. Amazing people, repair quick, ship back quick, an amazing job, top notch. I am truly impressed with this company. Thank you thank you! If you have any concerns about shipping your expensive bag no worries they’ll take good care of it .
I was little worried about sending my Lady Dior bag to a place to have the handles fixed and to touch up some scratches on bottom of the bag. They texted and emailed me when they received my bag and sent a cost of repairs. They also texted and emailed me when they were shipping my bag back to me.
This company is reasonable on repairs and their work was great. I would recommend them and I would use them in the future.
I sent Rago Brothers my much loved (and much used) Burberry handbag for repairs. I know I overload it.
I received the repair estimate in a timely manner and sent them my handbag. Rago Brothers repaired my handbag and returned it in excellent condition. They know their products and I am so very happy with the repair work they did for me.
My handbag is as now good as new. I highly recommend protecting the investment of a great handbag by putting trust in the expert hands of people who really know what they are doing, and take pride in a job well done.
Better than the original.
Worth every penny.
Professional workmanship and rapid turn around time.
I’m dancing the happy dance now.
Thank you Rago Brothers !! Service provided: Gucci crossbody bag repair (interior lining, zipper pouch and tag transfer)
Rago Brothers is focused on quality of repair, and customer service first and foremost, period, end of story. After numerous tries, Rago was unable to find a turning latch for the lock on my handbag, so he requested a jeweler to custom craft a piece that matched the original hardware. I think he lost money on my repair, I offered to pay for the work, but they would not let me….they have me for LIFE and any one else I can send their way.
I must admit that I was skeptical at first, but I was so pleased with the results. The shipping process was easy and the customer service was awesome! I can’t tell where the strap was broken. I could not be more pleased with the Rago Brothers craftsmanship.
I sent pictures of a pair of Cole Haan loafers to Rago Brothers to see if they could be resoled. They have repaired this brand/type of shoe for me before with beautiful results. However, the rubber part of the sole was coming apart in pieces. I wasn’t sure what could be done. They told me to send them in and they would do the work if possible. I received an email a couple of days later giving me a quote for the work. I paid over the phone and had my lovely shoes back home within the week. I will never trust anyone else with my shoes and handbags.
I would highly recommend Rago Brothers.I called Nordstom and asked them who they would recommend to fix a broken buckle on a Ferragamo shoe and they sent me to Rago. The shoe was fixed and returned in less than 10 days and looked brand new. This company excels at every aspect of their business and provides world-class service and repair. Don’t trust your shoes to anyone else!
I was so glad to find someone that could do repairs on my MK. Contacting the company and filling out the form was very user friendly and receiving my reconditioned and repaired straps was awesome! My purse looks brand new! Thank so much Rago Brothers for your great service and repairs.
I just received my bag today and couldn’t be any happier with the results! The piping on my bag was wearing terribly. I found Rago Brothers by doing a search for designer handbag repairs. The process was very easy. They received my bag on Friday and was done with the repairs this past Monday. Very fast service not to mention the quality of the work is excellent! I will definitely use them again in the future for any other repairs that might need to be done. Thank you so much!
The zipper broke on my vintage Coach handbag. I found Rago Brothers by doing a search. Their online form was easy to complete and very efficient. They provided a quote right away, and I decided to go ahead with the repair. Within a few days, I received my repaired bag. The workmanship is excellent and the zipper looks just like the original! I am so happy and will definitely use Rago Brothers again the next time I need a leather good repaired.
After trying two different Bay Area shoe repair shops recommended by the department store where I purchased them, I still had beautiful shoes with wrecked heels.
I called Jimmy Choo corporate and they sent me to Rago Brothers. Even though I had to mail my shoes across country it was worth it for the showroom results. Those skinned heels formerly poorly repaired now look brand new! I’m now a Rago Brothers fan and will come back to them with all of my repair needs.
I sent my well worn Paul Fredrick leather jacket in for reconditioning and repair of several rips in the leather. I figured that my jacket was in such poor shape that I considered just replacing the jacket. Then I call the customer service rep at Rago Brothers and talked with Hannah, and she said that they would take a look at it and let me know if they could repair and recondition my jacket. Once they got my jacket, they said that they could repair my jacket and recondition it. I agreed to the cost to repair the rips and recondition the leather. I did not have a lot of confidence or optimism that Rago Brothers could make it look like new, but I figured Rago Brother might make it look better. I received my jacket this week, and I was shocked and amazed how great my jacket looked – just like new and the ripped areas were hardly visible. Rago Brothers did an excellent job, and I am more than satisfied. Thank you Rago Brothers.
I sent my teal Michael Kors purse, that I absolutely have loved and gotten so many compliments on, to Rago Brothers to repair a broken zipper and to possibly have it refurbished. The purse is about 10 years old and has been well used, so I was sure they could fix the zipper but was unsure if they could do much to make it look “less worn”.
When I opened the box returned from Rago Brothers, I actually cried! I was absolutely amazed at how beautiful the purse is again! They did such a great job that it looks almost unused. The zipper is the same teal color as the original, and both the inside and outside are beautiful. They even removed the scratches from the gold logo on the outside so it looks absolutely new!!
THANK YOU Rago Brothers for such great work and making me so very happy!
I sent my Michael Kors backpack for a hardware repair and had it back within a week. This company is excellent to deal with. My backpack looks like nothing ever happened to it. I’m so thankful that I didn’t have to throw away my favorite handbag. Cannot thank you enough.
My tote looks brand new.Your service and workmanship are flawless.Thank you so much. Service provided: Goyard Tote bag (new custom made handles)
I was delighted with the professional, customer friendly interface found on the website for initiating a repair request. The online request was followed up by immediate contact by a company representative. The quote and subsequent initiation of the work was seamless. The speed of the actual repair and return of the goods exceeded my expectations! The repair work was perfect and I am a very satisfied customer. Based on my experience, I would highly recommend Rago Brothers!
I sent in a Michael Kors purse to be repaired and the service was very prompt and returned in wonderful condition. Thank you. Service provided: Michael Kors purse repair
Just got my 25 year old Gucci purse from Rago Brothers. It is perfect. They replaced the lining with leather and used the original interior zipper and Gucci logo. The craftsmanship is impeccable! So very pleased!!!! Service provided: Gucci purse repair (lining replacement)
Sent these folks a pretty worn out Gucci purse that I really loved. Came back with new insides, shiny outsides. A pleasure now to carry every day. Thank you for reviving my Gucci! Service provided: Gucci purse repair (refurbish bag)
I would highly recommend Rago Brothers to repair any beloved, luxury item. Anthony spent time on the phone to discuss the repair issue as it involved finding a “vintage” Ferragamo buckle that had broken. The shoes are now flawless: The buckle, stitching and number of stitches match perfectly with the other shoe. All this was done, with shipping time, in less than 2 weeks.
Amazing! Great friendly, knowledgeable staff. Tom and Tony are a pleasure to work with. There aren’t any small businesses that I know of that run as smoothly as Rago Bros.
I’ve been going there for 40 + years. Started to go there when just their father (Mr. Rags) Tom and a worker were there. Mr. Rags instilled something special in his boys, and all of his the grand children, all the office staff (one is their sister) and all the skilled workers there.
I can’t say enough good things about Rago Brothers. Best Family run business. # 1 in my book.
Rago – Your work is most impressive! You make buying expensive shoes worth it when they can be repaired and made to look like new. Thanks, Ricky Service provided: Ferragamo shoe repair
My 25-year-old green Coach bucket bag came back from Rago Brothers looking great. The faded and dirty leather was cleaned and restored. I didn’t know what to expect, and I’m glad I took a chance that they could make it look good. It really does look like new. Many thanks for your good work.
The Rago Brothers repaired a Kate Spade handbag for me a while ago… so I knew if my shoe could be repaired they would be the ones to be able to do it. I scuffed the tip of the left shoe and it was very obvious, had not worn them because it was too noticeable. Sent them to be repaired and you CANNOT tell they even had a scuff mark…..Excellent work thank you!!!
Never thought this gorgeous leather jacket could be repaired. Looks better than ever! Amazing service. So glad I found you. Service provided: Leather jacket repair (ripped leather)
This purse means a lot to me. I was horrified when I discovered I had roughed up the red cording on the bottom of my purse.
Rago Bros was an answer to my prayers when I found them searching for a place to fix my Gucci bag.
They are prompt to advise you the package with purse inside had arrived, and gave you a cost at the same time.
My bag is new again. I am so happy with the results. I have some Gucci sneakers that need Rago Bros attention.
Very pleased customer. Thank you. Jan
My LV crossbody strap broke (aged leather). I love this bag and could not find anyone who was willing to fix it. I stumbled on Rago Brothers and got a quote. I was nervous at first about mailing it away and then seeing the cost (mine needed quite a bit of work to repair properly) but ultimately I agreed. I just received my bag in the mail today and it looks amazing! You cannot even tell it has been repaired. Wonderful job! So worth it!!! I am moving back into my bag as I type!!!!!!
I sent my pink Kate Spade wallet into Rago Brothers to repair the gold metal embellishment that reads “New York,” which had fallen off. It was great that I could just mail in my item, as opposed to dropping off and picking it up at a shop in person (I work full time and simply mailed it on my lunch break…it’s hard to find repair locations with convenient hours). They called me as soon as they received it and gave me a quote ($40 to repair the missing metal piece). I had the option to decline their services, which was a nice option. I consented to the repair and they fixed the wallet and sent it back very quickly.
I highly recommend Rago Brothers for service quality, good customer service, convenience, and price. I could not send the wallet back to Kate Spade for repairs because I had bought it from eBay rather than through the actual company, so having a service like Rago Brother works great for me!
I recently experienced their mail-in service and I am a satisfied customer. I sent in my Prada wallet on chain for repair due to ink stains, leather discoloration, rubbing on the edges and tear on the strap. Rago Brothers did a great job on the repair of my item. All the damages were gone and it looked new. Hannah also communicated with me promptly. Thank you Rago Brothers!
Following shoulder surgery, I ripped the arm seam in a brand new leather jacket, tugging too hard to get it on. After finding Rago Brothers online and reading their glowing reviews and testimonials, I sent it to them from Houston. From the initial online inquiry to mailing the jacket, getting the estimate, telling them to proceed and getting my jacket in perfect condition back in the mail, the process was seamless. Fastest and best service imaginable. I almost hope I need something else repaired soon, that’s how quick and easy this was. Great company, excellent service!
In memory of my Mom, I had her Coach shoulder bag repaired and restored and what amazing and beautiful workmanship. I’m so pleased. Thank you Rago Brothers!!! Service provided: Coach Messenger shoulder bag (repair and refurbish)
My vintage bone leather shoes look brand new! But even better, they’re already broken in. I mailed my shoes in for repair and the day they were received, I got a call with the estimate. I agreed to have the repair done and within two weeks the shoes were returned to me with new bows, half soles and heels, and the little dings and scrapes and scuffs in the leather were gone as if by magic. The cost of the repair was far less than replacing the shoes which I really didn’t want to do. I’m very pleased with the entire process and will be sending another pair soon.
I am so happy with the service I received from Rago Brothers in repairing my Kate Spade Jackson Street Kristine bag. Rago Brothers’ professionalism and quick turnaround time in repairing my bag was amazing! The problem with my bag started when the thread on the interior zip interior pocket had come undone, which caused the interior pocket to hang and the shoulder strap attached to the interior pocket to come loose. I owned the bag for a few months and had contacted Kate Spade regarding their warranty. I was informed that they did not have a replacement and I could return the bag to them and get my money bag. I chose, however, to repair the bag because I love it. Kate Spade recommended Rago Brothers. I contacted Ernesto of Rago Brothers and was first informed that I should contact Kate Spade because the bag was still under warranty. I informed Ernesto that I had already contacted Kate Spade and decided to have the bag repaired at my cost. Rago Brothers contacted me, via e-mail, upon receiving the bag, informing me the price for repair, and when the bag was shipped to me. My favorite bag is brand new thanks to Rago Brothers. I will definitely continue to use Rago Brothers for repair of all my bags! Thank you Rago Brothers!!!!
Received my boots last night and they look amazing. After taking 4 years of hard wear and tear, they look as good as the day I bought them. The people were great to work with, the repairs were turned around much faster than I anticipated and the final product is beyond my expectations. Thank you!
SOOOO LADIES MY LV STRAP BROKE AND I WAS SO SAD BUT RAGO BROTHERS SAVED THE DAY. MY BAG WAS GONE ALL OF 2 1/2 WEEKS AND I CANNOT TELL WHICH STRAP WAS THE BROKEN ONE.
AMAZING JOB TEAM AND THANK YOU FOR BRINGING MY BABY BACK HOME TO MOMMA. LOL
I FULLY RECOMMEND THEM.
I had my white leather sneakers sent in to be cleaned and restored. When I sent my shoes they were essentially grey from all the dirt on the shoes. No matter what I tried, I couldn’t get the shoes clean.
My shoes came back sparkling and white. You can barely tell that the shoes are 2 years old. They look almost brand new.
I love working with Rago Brothers. I will continue to use them and also recommend them to everyone. They are so easy to work with and also complete repairs quickly and in a cost effective manner.
I searched online for a reputable shoe repair business to restore the look of my Louboutins. I came across the Rago Brothers site by happenstance and I am so happy I did. The shoes look almost new and the repairs are almost imperceptible. I will definitely use them again in the future!
The process was incredibly easy and fast. I sent in my Prada nylon cross body bag with a broken zipper that actually had a hole in the ribbon. Nine days later from the day I sent it out (would’ve been quicker if not for the holiday weekend), I have it back in tip top shape. Super excited to carry it again. I would absolutely recommend Rago Brothers. Awesome service and repair.
I needed my handles repaired on my Tory Burch purse, but didn’t want just anyone to work on it. I Googled my info and Rago Brothers came up. I’m so happy I sent it to them. My purse looks brand new and I know I’ll get several more years out of it. At first I thought the price was a little (not too bad) expensive, but when you figure how much the purse cost it was a reasonable price. Sure beat purchasing a new one! The return time was amazing as well. Thank you Rago Brothers for your great service.
I apprehensively sent my repair into Rago Bros with very weathered handles and scuffs on the front, requesting new straps and removal of scuff marks. The owner called me and explained that it would not be cost effective for me to replace the handles. Rather, he would seal them and “do his best” on the scuffs. I was floored by the fact that they called me to adjust my repair order to a solution that was more cost effective for me. And as for the scuffs, they were completely gone when the bag was returned to me! Thank you, Rago, for not only being kind and courteous when we spoke, but also level setting my expectation for repairs and then exceeding them while saving me money! I would absolutely recommend Rago for handbag repairs, and will certainly be using them in the future!
20 year old Louis Vuitton purse that was loved to death. The corners had worn out on both the bottom leather base plate, but also the corners of the large ‘Logo panels’. There were actual holes, things were falling out of the purse. All was lost.
I went to a Louis Vuitton shop and their service team said ‘total loss, beyond repair’
On a lark I sent the purse in to the Rago Brothers team. Tony called me back and asked why I wanted to save the purse since it was really quite far gone. I explained my reasons; a gift from my husband, 20 years of service, ‘an old friend’. He listened and swore “to try his best – but no promises”.
Today a box arrived un-announced, weeks ahead of schedule. And what was inside was stunning. Through a combination of panel replacement, and artistic nip-and-tuck what was before me was basically a new bag.
If this is ‘no promises’, I cannot image what a promise would deliver…
And the price? Not really important.
I am so excited that Rago Brothers was able to help me repair my 2 purses!
Mitzi, my little Lulu Guiness bag, is my conversation piece that I carry on beach vacations, and I was so unhappy to think that I’d no longer be able to take along with me since her straw handle was about to break for good. You sewed her up and she is all fresh and ready to go. But I will be more careful now when we go out and not put too much stuff in there.
My Prada bag is also very special to me and unique with all of the beading that is on it. So unique apparently, that Prada didn’t want to try to fix the loose stones. I thought that it would sit in my drawer until I found Rago Brothers and you were able to repair the bag so that the beads/stones are sewn on and looks great! You also were so quick in fixing the bags and returning it back to me-it all took about a week. It was such an easy experience and not so expensive either! I will definitely use you again and tell my friends all about you!
42 years ago, my grandmother gave me a very nice southwestern themed leather wallet with my initials on it, as a high school graduation gift. I have used only that wallet ever since, and together we have both grown into antiques. So I was saddened when the leather at the fold started wearing thin, and it ripped. I wanted to find a company that knew what they were doing and would actually take care to treat the wallet with some respect. Rago Brothers’ website left me with the impression that they had these qualities. It was true. I sent them the wallet. They called me on the phone to describe what they would do to repair it. They did an expert job and returned it safely to me. I was very pleased with the work that they had done, giving my wallet a new lease on life. And it wasn’t a consideration, but they did the repair for less than I would have expected.
Service was excellent…quick easy and efficient.
Thank you. Service provided: Henri Bendel backpack (strap repair)
Sent my Prada leather crossbody to have strap and leather redone. The bag not only came back within a quick time frame but also looks brand new. Just sent another handbag to be repaired today – definitely has gained my trust and business!
The professional care and service of Rago Brothers is above and beyond. They made my old Tory Burch sandals look brand new again. Can’t say enough good about them Thank you! Service provided: Tory Burch sandal repair.
Fantastic work! I purchased a classic Fendi zucca bag at a consignment shop. The bag was in great shape except for the strap and piping along the top. The repair was exceptional. You would not know it wasn’t original to the bag. Perfect match to the vintage 90’s leather. I will fully trust the Rago Brothers with any future repairs I may need.
I will swear by Rago Brothers Shoe repair. They have made me so happy. The first pair of Ferragamo’s I wore one time and the bottoms were destroyed. I sent them to Rago Brothers and my shoes were returned to me looking brand new. The second pair I didn’t even wear outside, I sent them straight to Rago Brothers right out the Ferragamo box brand new to have them resoled. They did a fantastic job, I love their work. I pay too much money for my shoe to not be able to enjoy them. Rago Brothers let you enjoy your purchases. Thank you so much.
I haven’t seen the quality of work like this in many years. I am so happy and impressed with the quality and workmanship that was used in the relining of my jacket. You have no idea how stunned I was when I received my jacket in the post.
The best I’ve ever seen
THANKS FOR THE GREAT JOB!!
CUSTOMER FOR EVER
I’m so happy with the work that Rago Brothers did with my Prada handbag. The piping was replaced. The bag was cleaned and dyed. It looks better than new. The professionalism and commitment to providing an excellent product is evident in the finished product. The associates in the office were kind and helpful. It was a superior experience and I highly recommend them.
Not only was the missing “M” replaced, the bag came back with three extra, complete logos from three different colored leather pieces/cut outs. This is very helpful for me because I have MK everything and will be prepared if the logo ever falls off again.
I just got back my Peals from Rago Brothers and was stunned at the quality of the repair work. They look like they are brand new. I will never have anyone else repair any of my shoes again! Service provided: Peal shoe repair (soles and heels)
Fast Service, excellent repairs, fair priced, and all work done to perfection. Online staff excellent! Thank you! Service provided: Ferragamo belt repair
Hanna you did an amazing job repairing the slit in my Celine tote! Thanks!!!!! Service Provided: Céline handbag repair
I sent my LV wallet in to get the crease repaired, resealed and stitched. I did not expect them to come back and add this insanely cool black strip. Really creative, unexpected and really practical.
I used to just, you know, think I had a regular LV wallet. Now, it’s basically a 1-of-1 item. This is awesome – you guys are true professionals.
While in Las Vegas with my husband we purchased a beautiful Givenchy handbag. I was heart broken when one of the small gold balls that held the handle on fell off. I was so distressed as I thought there is no way anyone can replace this unique item.
I am totally amazed at the fantastic job Rago Brothers did on my purse. It is better than ever and looks beautiful. More than that, it is a great memory of the wonderful time we shared together.
Thank you Rago Brothers, I will be singing your praises to everyone.
Saying I am pleased is an understatement. Rago Brothers took my 10 year old wallet and made it brand new all the way around. It is flawless and I couldn’t be more excited. Thank you Rago Brothers!! Service Provided: Louis Vuitton wallet repair (refurbishment)
I cannot express what a fantastic job Rago Brothers did restoring my loafers. I had my fingers crossed that they would look half as good as they actually do. Seriously, it looks like they shipped me a brand new pair of shoes. I am completely awestruck.
If you’re thinking of trying Rago Brothers, go for it! You won’t be disappointed.
Customer for LIFE-
I sent in my new Michael Kors handbag for repairs (bought from 3rd party and the strap broke). Rago Brothers emailed me the day it was received with the estimate of cost to repair. I received my purse 48 hours later. Very reasonable cost, professional and efficient service. I am extremely happy with the repairs, my purse is as good as new. I highly recommend!!
This is the first time I have used Rago Brothers for repairs, but other testimonials I read encouraged me to try them.
The leather portion on my Vintage Ferragamo handbag was showing definite signs of age. They dyed the leather portion of my handbag to a perfect match! I am so pleased with the work!
I highly recommend their service and plan on using them again.
It was an old wallet that belong to my father and all the credit card holder interiors ripped. Sent it in essentially forgot about it then before I knew it was back and fixed!
My pump get caught in a crack in the sidewalk outside of my office building. The heel was shredded. Sent my heels in to get sole covers and to fix the stiletto. Received the shoes back in no time at all and they look great. The sole covers are perfect and the heel looks as good as new. I am so unbelievably impressed with the work Rago Brothers performed to rehab my heels.
When two of my Chloe flats suffered from water damage, leaving them discolored/uneven the brand directed me to Rago Brothers. They restored both pair to their original condition and I am thrilled I have someone I can trust with designer shoes for any future needs.
I have a bad habit of cramming EVERYTHING into my purse and as a result, both my Kate Spade and Coach bags were starting to come apart at the straps.
Finding Rago Brothers allowed me to get my bags fixed with zero hassle. All I had to do is find a box. I’m thrilled with the results, and so happy to have my bags back quickly and nicer than I sent in. I’d definitely use this service again.
From the moment you call this company the girls on the other end of the phone are friendly, professional and accommodating. They are efficient and timely in all communications and the turnaround time to get your shoes back is incredible. If you’re like me and you treasure your CLs or any other designer shoes (they’re my kids!) lol, TRUST Rago Brothers with your red bottoms.
This is the second year Rago Brothers was used to refurb a pair of black men’s Louis Vuitton lace-up brogues and the second year they were made to look like they just came out of the box from the manufacturer! They get *very* abused from 100% travel for work and I work at least six days a week for often 12 hours a day so they usually need new heels, new soles, and a range of repairs to the leather including gouges to the leather, scratches, scuff marks, and the finish being rubbed off. It’s shocking when they have been returned both times because of how like-new they look. They’ll be going back again next year too!
I received the repair referral for Rago Brothers from Ferragamo so I trusted my mail-in order would be handled professionally and it was! Quick turn-around. Repairs were perfect. It’s like having a new pair of shoes and purse for the reasonable cost of a repair.
Great job on putting new soles and heels on these twenty-year-old shoes. Additionally refurbished the upper part so they look almost new. Workmanship and material provided was top notch. Service provided: Ferragamo Shoe Repair (soles and heels)
I could not be more thrilled with the repairs of my Fendi sandals which were well-worn. The results far exceeded my expectations and I feel like I have a new pair. Now I know that I have somewhere I can trust when my fine shoes are in need of attention.
I sent my bag in on Saturday and received it back 3 days later. One of the straps was broken, so it was sewed back and reinforced. Thank you!! Service Provided: Kate Spade Handbag repair (re-sew strap)
Just received my relined Louis Vuitton purse back from Rago Brothers. I cannot believe how perfect the beautiful kid leather replacement lining is. I have to admit, I was a bit leery when I sent my bag for repair. But, any trepidation I had was gone the second I opened my bag. I sent the bag UPS 2nd day on 6/18/19 and received it back today, 6/26/19. I highly recommend these amazing craftsmen and their very helpful staff – thank you for my being able to enjoy my bag for many more years!
I had a Michael Kors purse that needed repair on it’s leather straps and I was directed to Rago Brothers after calling Michael Kors customer service. I was a little skeptical sending my purse to NJ, however, I was given tracking information and as soon as my purse arrived, I was notified immediately by Rago Brothers. I had the pleasure of speaking with Kasia at Rago Brothers whom informed me that the straps for my purse were no longer available but she had suggested another strap that looked very similar. Before making my final decision, she had sent me a picture of the straps side by side to my purse to give me an idea of what they would look like. I had agreed and payment was processed over the phone. Within a couple of days, I received a tracking number of my purse being shipped back to me. My purse looks brand new as they had also washed it for me! I will recommend Rago Brothers to everyone for any kind of repair! You have definitely won over my trust and I couldn’t be more happier with how the repair turned out. Thank you for your amazing customer service and beautiful work.
I received the Hermes Oran sandals as a birthday gift. My 2 year old dog (I thought had grown out of chewing shoes) just could not resist the real leather. He chewed the top corner and tore the leather and stitching. I was devastated. I tried to contact the closest store which is over an hour away from me and they said I had to come in (they close by 4) and they might not even be able to help if the leather was torn. Rago Brothers is so easy to use, you just mail them your item. They assess whether they can help (which they most likely can) and call you with a price quote. I was so happy with how fast they got back to me and the price was reasonable. So much better then having to buy another pair. I just received my fixed shoe and I am beyond happy with the work Rago Brothers did. I got the shoe 5 min ago and jumped on to write a review when I am typically not one who does at all. That’s how impressed I am. 10/10 recommend and would use again.
I am beyond pleased with the custom handle on my bag! This bag belonged to my mom, so it has a very special meaning for me. I took a leap of faith after reading all the wonderful reviews on The Rago Brothers and I wasn’t disappointed! The customer service was wonderful, every email was responded to quickly and the turn around time was surprisingly fast! Don’t even think it was a week. I will use them again in a heartbeat! Thank you Rago Brothers!
Rago Brothers restored the leather and condition of my beloved Valentino handbag and the result is incredible. It looks brand new. Another leather cleaning company tried to clean and restore my bag but it really didn’t help. So I turned to Rago Bros and voila … just like new. Thank you!!
The work was done quickly and everything looked great. One handbag was an unusual patent leather brown that I was worried would be hard to match, but either they were able to repair what was there or they found a match. Either way it looked flawless. Would definitely use again.
I first started collecting Louis Vuitton when I lived in France many decades ago! I have watched the company grow in wealth and popularity, and I have also noticed a decline in quality and customer service. Rago Brothers repaired the zipper on my bag and I am TOTALLY pleased! The craftsmanship is superb; you can tell that careful attention was given to the item. The quality shows!
Rago will be my go-to company for all my LV items and for other items that might need careful attention! Kudos to Rago!
The closing clasp broke on my purse. I googled “Getting Proenza Schouler clasp fixed” and the Rago Brothers was the first site that came up. I read the reviews and was impressed. I sent my purse to Rago Brothers, heard from them immediately upon receipt with a very reasonable estimate and my purse was returned to me within a week. I am very pleased!
Lightning fast service. I shipped it and got it back in 4 days time. The purse has a broken strap. Rago restored it to almost new. Friendly and fast service. Service Provided: Burberry Crossbody repair
Founded through Google due to their high ratings, with a little hesitancy, I gave them a chance. I drive over an hour to them bringing my recently purchased Gucci handbag with suede interior. I accidentally marked in the inside with makeup. I then did my research to buy a suede cleanser. Using a suede brush and liquid cleanser, I scrubbed the suede trying to clean the dirty area. Well, what a HUGE mistake. The whole interior was so stiff from it being wet and lost its soft touch alone with wet marks. Even the employee at Rago said they would try but they suggested that I wouldn’t get my hopes up.
Charged less than I expected including shipping, I had my item shipped back to me in less than a week, tracking code included and sent via email. I was worried because it was raining during time of shipping but it was packaged very well. I am so incredibly shocked and happy that they have repaired my bag! They fully repaired and cleaned the suede. It is soft and perfect! I didn’t think it was possible! Perfectly handled. THANK YOU RAGO BROTHERS! I will be a returning customer!
I had a beautiful YSL large shoulder/crossbody bag. Unfortunately my bag fell off of a table one night and the YSL logo broke and the L broke off. I thought my bag was done. Who wants to have a YSL bag with a broken L.
Well thanks to the craftsmanship of Rago Brothers my bag looks like it’s new. See before and after pictures. I can’t thank them enough. I have sent at least 4 or 5 bags for miscellaneous
services like cleaning and repairs. They have always been great. This repair exceeded my expectations.
I will be sending another bag soon and I have no doubt the work will always surpass my expectations. Thank you Rago Brothers. I love you guys!
I must stay it looks just as it did when I first purchased it. Excellent work! Service provided: Micheal Kors wristlet repair
I was so relieved when my treasured Ferragamo Crossbody purse was returned to me from Rago Brothers with a new snap and clean as new. This purse has traveled the world with me and I was heartbroken when on my last trip the closing snap broke. It was also in need of a good cleaning after visiting over 50 countries. I am so pleased with Rago’s work and would definitely recommend them!
The entire process was very seamless from submitting the inquiry (photos) to receiving the finished product. The straps on my handbag were ruined beyond repair and I was ready to toss out a $400 purse until I heard about Rago Brothers. Thank you so very much for being able to replace my straps. I can’t even tell the difference from the original straps. I am happily carrying my bag again after it being stored in the closet for almost 2 years. Thank you-Thank you-Thank you!
I have a two year old Tory Burch bag that I love. It is in near-perfect condition but the straps were coming apart. I looked for replacement straps but the color has been discontinued and I couldn’t find any. I discovered Rago Bros and contacted them.
Their process is quite efficient from beginning to end. They explained how to mail my straps, I received an estimate right after they received them, and I received my straps back within two weeks (per their promise). I found it expensive, but the bag is also and I wasn’t using it because of the straps). The workmanship looks great. If I have a similar need on a high-value item, I would definitely use Rago Bros again.
The work done by Rago Brothers on my handbag is AMAZING. They actually sent my bag to their leather supplier to match the color and texture of the existing handle! Once they had the leather, (two weeks only!), they fabricated a new, longer handle for my handbag, and it is beyond fabulous.
These people are MASTERS of their craft. I feel fortunate to have found them.
My Michael Kors purse was only 2 years old and I noticed the outside leather handles were fraying but it was out of warranty. I called the Micheal Kors Customer Service and they gave me the name and phone number to Rago Brothers. I spoke with them and they advise me to send the purse to them and they would email me a quote if the handles could be repaired once they received the purse.
I was so excited to find out they could reseal the handles and the quote was reasonable with a one to two week turnaround. I received my purse in less than two weeks and it looks like a brand new purse. I am very pleased with the repair service. I will let my friends and family know about Rago Brothers if they need to have any leather repairs. Everyone I spoke to at Rago Brothers was very helpful and knowledgeable. Thanks for such a great job and saving me from buying a brand new purse.
Excellent repairs and very fast, highly recommend. Service provided: Michael Kors handbag / purse repair
Rago Brothers service is the best! Wow! I reached out to these folks about replacing the zipper in a vintage LV bag. They responded very quickly to my email. I sent the bag to them, and again, they gave me a quote as soon as they had received the bag. I authorized the repair and it was done beautifully and back to me in a few days! Oh – and I had the handles restitched!
When I first purchased my tote bag, I was in college. Next week I will attend my 50th reunion at that institution. Over five decades, this bag has been with me. I sometimes speculate as to the number of cumulative tons it has “toted.” A few years ago some seams needed attention and Rago Brothers patched them up in fine style. No problem.
Then came the handles. They were giving way to the breaking point. I sent my bag back to Rago Brothers and they assessed the project. I was given a price and I agreed to their proposition. On March 29th, 2019 I got a call from Tony Rago and he said that the handle fix that had been proposed was not feasible. He said he could take a pair of handles from some other tote and use them. He asked what I thought and I said, “I don’t think so. The new handles will look different and I don’t want to do that to an old friend.” The next thing I heard was Tony’s heartfelt laughter and he said, “I love it. I love it. Listen, I will make you new handles.”
He did and they are perfect. Thanks Tony!
I found some old badly worn vintage leather Gucci men’s boots that are in the $2000 price range when new. I sent the boots to Rago Brothers for repair not expecting much in return at all. But to my surprise, my shoes were returned within seven days looking shiny and new. I will always use Rago Brothers from now on!
It can take 4-8 weeks for shoes to be looked after by a quality traditional cobbler here in Seattle. With Rago Brothers I had the shoes back in less than two weeks (including coast-to-coast shipping). The quality of the work was high and they did a great match of the hardware to the style of the boot.
This shoe looks perfect. I had taken this shoe to three different shoe repair shops in my area and none of them were able to help me. I looked up Rago and took a chance by sending the shoe across the country and hoped they could help with an expensive Ferragamo loafer with a broken buckle. YAY they did a fantastic job, found a buckle and this shoe is as good as new. They communicated very well and I would recommend them without hesitation to anyone.
Great job and thank you!!
The repair to the shoulder strap and side stitching of my favorite and heavily used Prada bag was exceptional – so fast, so polite, so easy, and so well-done. $55 for both repair and return shipping cross-country – entirely reasonable. I can only recommend this service with the fullest enthusiasm. I’ll be sending another bag along soon. I had given it up as a lost cause but my first experience with Rago Brothers has made a repeat customer out of me.
I purchased this Cabas Piano Louis Vuitton tote but wanted to make it into a crossbody. I took it to a nearby cobbler in Texas who said he could do the job but ended up ruining the bag. A friend recommended I send it out to Rago Brothers. I was scared to ship it out but did anyway since the bag was practically ruined. Rago Brothers sent it back in no time and did an amazing job. Rago Brothers saves my bag!
I have had this purse since 2007 and it has had a lot of use over the years. The tooling was in need of repair. Rago Brothers did a fantastic job of bringing it back to life. It’s nice to find a family business that treats their clients so well and dealing with a home state family business is a plus. I would recommend your services to anyone. Thank you.
I was so sad when I noticed my beloved Chloe bag needed repair. I reached out to Chloe customer service and they suggested I get in touch with Rago Brothers. I’m so glad I did! I received my bag back today and I cannot even tell it was repaired! It looks amazing!
From start to finish, Rago Brothers was fantastic. The process to start a repair was very organized and the communication was superb!
Thank you so much for fixing my bag!
I received a Fendi handbag in 1991 as a gift and have loved it ever since! The leather piping at the top of the bag was completely gone from years of use and I wanted to start using this amazing bag again. I sent it to Rago Brothers and the entire transaction was seamless! The bag was back at my home, repaired brand new, in less than a week! The professionalism and friendliness was evident from the first email I received. I highly recommend their shop and will definitely be a repeat customer.
My Givenchy tote was my go to bag and I was disappointed when the handles started to come apart. I found Rago Brothers after a search on the internet. The testimonials and Instagram photos sold me and I contacted them straight away. Hannah was quick to answer my emails. I shipped the bag off to New Jersey and it was back to me within the month. I’m so impressed with the replacement handles. I feel comforted knowing that I can send a bag to them and have it repaired properly. Rago Brothers have a customer for life.
I sent my 15 year old black leather coach briefcase to Rago Brothers. Oh my God I have a brand new bag in mint condition. Beautiful work. Thank you!!!!! Service Provided: Coach Briefcase Repair
I fell in love with my bag the minute I saw it. So as you can see in the pictures, it’s truly one of my favorites. This bag been around the world with me. For the past year I laid it to rest. My neighbor told me about the Rago brothers. I looked them up several times before I decided to take a chance. Needless to say it was the best decision I could have made. I’m getting a box ready to send my shoes and more bags…. I have my bag back!!! It looks remarkably great!
St. Lucia here we come.
This is my 2nd time using Rago Bros to repair one of my vintage bags. The inside trim was unraveling and fraying. I sent it in and days later I got an email response from Hannah. She explained the repair is difficult but repairable. I got my bag back one week later. My bag looks like I never sent it out to be repaired. Very pleased with the work. Thank you Hannah & et al at Rago Bros.
I am so excited by this company. From start to finish I was impressed by their professional and timely service. Not to mention their follow through. I had just received a pair of Ferragamo snakeskin pumps over the summer. When wearing them for the first time the tab broke off at the very bottom of the heel. I took it to 3 local shoe repairs in my state. They would not even touch it, told me it was impossible to remove the tab shaft and replace. I contacted a previous business associate that raved about Rago Brothers. Since I was told by experts that repair of the shoe was impossible, and they were a total loss, I gave it a shot. They received my shoes promptly, gave a super reasonable estimate, and shipped them back to me. The entire process took less than two weeks.The company communicated by text, email & phone. WHEN ASKED HOW INVOLVED THE REPAIR WAS, THEY STATED SIMPLY” IT’S NOT A PROBLEM FOR US”. I am so glad I went with this repair service & will continue in the future to send my personal designer shoes, as well as recommend that anyone looking for a “WOW” experience seek out Rago Brothers!
I was loath to trust just anyone close by. I called Ferragamo customer service and they recommended Rago Brothers. I couldn’t be more thrilled with the quality of the repair……they are as beautiful as when they were brand new! Thank you to everyone involved. Thank you, thank you.
I was so impressed with Rago Brothers whose name I got through the Henri Bendel Department store in NYC. I had a $500 bag which had the handle come off and I contacted Rago for the repair.
Rago customer service answered right away and emailed me a form to pack with the bag while I was on the phone with them. Within a couple days of me mailing the bag, I received a prompt email with a (very reasonable) estimate for the repair and a super easy way to accept the repair and make the payment. The bag came back within a week perfectly repaired! I will remember them for all future repairs!! Totally professional and smooth process. Well done and affordable!
Rago Brothers are great! They revived my ostrich skin wallet which I thought was dead forever. For a very, very reasonable price they restored it to almost new condition. I am so pleased. More than that, they spent quite a lot of time on the phone with me discussing various options. You won’t be sorry!
Thank you so much for repairing the handles on my Michael Kors handbag. It looks like new. I’m so happy the customer service representative at Michael Kors recommended you to me.
Thank you Rago Brothers for bringing back to life my old Louis Vuitton wallet! A sentimental gift, I have used it for the last 16 years daily, but after the inside stitching ripped, I thought it was retired to my closet for good. I found you online, and am so glad I did! I just got my wallet back and it looks amazing! I can’t believe you were able to fix the wearing and tear on the sides and shine it up to look so nice! The interior is perfectly repaired and so clean. I will be able to use my wallet for years to come!
Thank you so much for the beautiful repair of my vintage LV Doruot bag! The strap broke on my bag recently and I was given Rago Bros info as the best place to get it repaired. It looks AMAZING! The service was professional, easy, and very timely. Thank you!!
My experience with Rago Brothers was thoroughly outstanding! I found the customer service super friendly, knowledgeable and efficient. The quality of the repair my boots received is first-rate and beautifully executed.
This handbag was the first designer handbag I purchased 34 years ago. There was some wear on the outside that showed it’s age. However, the inside suede lining was so deteriorated it could not be used. Several times I was going to throw the bag out. I just couldn’t do it. I received my handbag back today and I am so happy about the restoration of it. I cannot wait to use the bag.
Thank You Rago Brothers for such a great job. I’m a happy customer!
My black go- to Michael Kors purse needed repair on its handles but my shoe repair man explained he couldn’t fix it because it’s inner cord had broken during my unconscious nervous twisting it around. Am I the only person who does stuff like that?
A Nordstrom saleswoman told me about Rago Brothers and now a week later I have what looks like a brand new purse-and I definitely have brand new handles on it.
I couldn’t be more pleased and am spreading the word.
After my dog chewed the strap of my Michael Kors Crossbody Bag I contacted Michael Kors who referred me to Rago Brothers for repair. I sent the Michael Kors Crossbody Bag to Rago Brothers. Within one week of mailing the bag it was returned to me fixed. Rago Brothers replaced the strap and the bag is as good as new. I would definitely use Rago Brothers again and highly recommend them. Great job!
I shipped my handbag to be cleaned and have some stains removed. I was not that optimistic but I thought I would give it a try since I stopped using the bag due to stains. I received my bag back today and I cannot believe the condition it is in. I can proudly use my bag again and I am very grateful for the care taken to restore it! Not only did my bag come bag beautiful but the service I received, from everyone I spoke with, was impeccable. Just a wonderful experience all around.
I would highly, highly recommend Rago Brothers to anyone who wants amazing service.
Thank you to everyone who assisted me!
I had several Gucci items repaired by Rago brothers…unbelievable how beautiful each item turned out. I could not be more pleased. Highly recommend them.
My bag had a small piece of leather missing and they fixed it. I can’t even tell where the repair was on the bag. These guys are amazing! Thank you Rago Brothers.
Wow! I am taken back on the quality of the repair on my loafers. The picture really speaks for itself. Being a red leather, it is harder to maintain. I came in to get the leather conditioned and the color refreshed along with helping any scuffs and marks. They came back better than I could’ve imagined – and at an awesome price! Seriously can’t say enough great things!
I just received my Gucci purse from Rago Brothers. Tony was a terrific help on the phone and told me exactly what he could do without trying to upsell me on repairs and cleaning I did not need. I had scuffs on the bottom of my purse and the paint had begun to peel off. I just received my purse in the mail and I am absolutely stunned at the repair. I cannot detect where the scuffs were. So amazed! Thank you!!
I recently purchased a pre-owned Louis Vuitton Neverfull from online. The only drawback was that all of its gold D’ ring hold plated hardware were now turning silver. Louis Vuitton quoted me a price of $460 to replace all the D’ rings with fresh new ones. After asking a handbag group on FB about it, I was referred to Rago brothers. I called and got a price of $145 for the same job. I shipped my LV handbag off to them the next morning. After a week of working on it, they sent it back. I am in love! My handbag looks wonderful and their work is flawless! I am sold on Rago Brothers!
My personalized red Henri Bendel Bowery Backpack was in need of a repair. Henri Bendel sent it to Rago Bros. I was at first apprehensive that it might get lost in the mail or that it would prove to be difficult communicating with a repair company so far away. I am pleased to report that it has come back to me repaired and looking fantastic! Rago Brothers does excellent work. I will certainly recommend them to anyone looking for top quality repairs of purses.
Repair work is top notch. The repairs made make wonder if they are part of Salvatore Ferragamo Company, the work done is incredible. I will have all my shoes repaired at Rago Brothers. Also their customer service is excellent. Fast and accurate.
The Rago brothers certainly know how to satisfy their customers. Their customer service is the best I have received anywhere. I have over 20 years of retail experience and they are by far the best I’ve seen. Their quality of work is superb and their customers are treated with kindness and respect. I have had many shoes repaired and recently a pair of boots. The quality of work is wonderful and done in a reasonable amount of time. It’s a pleasure doing business with them and I highly recommend them to anyone who needs items repaired.
Every time I visit Rago Brothers, I feel as though I am coming back to see an extended family. Even if it is just to get new taps but on a pair of heels, the associates work as a seamless, organic team who is always on top of whether you have been served and where the order is that you are awaiting. It is always a special treat to see one of the Rago Brothers who lends a special word, a special comment or an extra bonus to make you feel valued. Can’t say enough good about this shop where I have been coming for 20+ years.
Thank you Mr. Tony Rago for the most lovely exchange over the phone. Really appreciate your honesty and kindness. Hope you have a grace-filled day forever! Kudos to your business! Thank you. Service Provided: Ferragamo Crossbody Bag Repair
I was traveling from Massachusetts to Allentown NJ to visit the Grandchildren. Found your Website and decided to stop on the way down to have your staff evaluate repairing patent leather straps on my wife’s Coach bag. Service was outstanding and very patient. You replaced the straps while I waited about 45 minutes. Young lady (Boston College Alum) who assisted me could not have been nicer and extremely accommodating. THANKS!
My wife was extremely pleased with her “new” bag. New strap colors matched well and the price was reasonable.
I will recommend the Rago Brothers to all…..thank you again.
I was referred to Rago Brothers by Michael Kors.com. The zipper on my handbag needed to be repaired. I was so impressed with the customer service when I called for the first time. I received my handbag back in less than a week. It was wrapped like it was purchased for the first time. The work done perfect.
I have sent 2 items in from NH to be repaired and honestly would never go anywhere else. They are trustworthy and prices are very reasonable. They are communicative and very easy to deal with. Don’t ever hesitate if you are in another state!!
Your work is exemplary and I am grateful for the care you gave to my shoes. I have posted a positive review on yelp. Blessings to your family… Service Provided: Men’s Shoe Repair
I just wanted to take the time and congratulate these guys as my shoes came back looking like new. I was very angry that my shoes came with rubber soles and these guys did a phenomenal job of repairing my shoes and switching out the rubber sole for a leather sole. I can’t thank these people enough. I live in Miami, FL and I will now only send my shoes to Rago Brothers for service. Again thank you guys for all the help.
My Aunt was the fashion icon of the family. When she passed away, I was lucky enough to inherit her handbags. The bags were beautiful but very worn and dirty with scuffs and stains. I would never have worn them in that condition. I heard about Rago Brothers and sent them all out hoping for the best, but not really very optimistic. I was ASTONISHED when I got them back. They looked BRAND NEW! Even the white Gucci was absolutely pristine. They are true miracle workers.
I was recommended to Rago Brothers from a Kate Spade store in Old Orchard. I was not sure what to expect. I checked the reviews online and gave them a chance. Ernesto sent an email as soon as my handbag arrived. He was very professional and explained what needed to be done. I received my handbag in the mail and was amazed at what an incredible job he had done. He rebuilt the strap on my handbag that was frayed and ready to fall apart. It looks brand new! A very professional job with expert craftsmanship. Thank you!
I had never been here before and walked in without an appointment. I inquired if they would be able to punch a hole in my watch strap as it was a bit too wide for me. Some friendly banter was exchanged, some handshakes were had, and then I was out the door within 5 minutes. They stopped me as I was reaching for my wallet.
No questions asked, they took great care of me and I will remember this gesture of goodwill. This is how you get a customer who will come back in the future and refer his friends. Many thanks!
I damaged my dress left shoe by Ferragamo. I went to two seasoned shoe repair companies. They said it couldn’t be fixed. I found The Rago Brothers mail-in service. I was a little skeptical about sending my shoes out of state and not knowing what could happen and results. It’s amazing of the quality of work was done. It’s like nothing ever happened. I’m very impressed and would highly recommend them. Every penny spent was worth it. Great price and fast turn-around time.