The process of having my Michael Kors handbag repaired was so easy, and I received an estimate in about a week after shipping it to Rago Brothers. After I approved the repair, which was not all that expensive, I was told that it would be finished in 1-2 weeks and then shipped back to me. I was pleasantly surprised to find out later that day that my handbag was on its way back. What a quick turnaround! When my bag arrived back in Idaho, I could not even tell where the rip in the decorative tassel was. I would recommend Rago Brothers over and over.