I sent my Kate Spade backpack via USPS priority mail on a Monday evening. On Thursday of that same week, I received an email from Rago Brothers saying they had my bag and a quote. After I called to give them my credit card number, I had the bag sitting on my doorstep 2 days later! I was ready to wait at least 2 weeks for my bag to return to me, but Rago Brothers surprised me with such quick service. And, to top it off, the cleaned my bag and it looks brand new! Thank you!