My husband and I would have been together for 16 years earlier this year, on January 14th. He passed away in April very suddenly and unexpectedly. It’s been the hardest thing I’ve ever gone through. This past year has been a bit of a blur for me, but a few shining moments have managed to breakthrough. This company’s unbelievable kindness and generosity are one of them!
The shoes I sent in for repair were one of the last things my late husband gave me, a Christmas gift I’d been asking for months! He wasn’t a man prone to big gestures, but he made the effort for me that Christmas! So though they may have been “just a pair of sandals” to most, they were a great deal more precious to me than that. When the strap started to bust I was devastated. I was told Frye’s had a lifetime guarantee, which they, unfortunately, do not! However, while researching that info, I found this shop and saw you did repairs on Frye’s shoes and had the option to mail in the item for estimate and repair. I had no idea it would be so pricey to fix and reinforce those straps! I was at a total loss when I got the estimate! I live on a limited income since my husband’s passing, there was no way I could afford it. I couldn’t even afford the return shipping at the time!
Patrick, who took my call when obtaining the estimate, was so kind and reassuring and promised to hold them for me until I could pay the shipping! I was so relieved that I wasn’t even paying attention to the phone number when they called me back to tell me they were going to repair my beloved shoes at no charge! Patrick spoke with Hannah, the manager and she made the decision to do my repair free of charge! I was in shock! I barely remember if I said thank you. I hung up and just cried, I was so elated.
I honestly can’t say how unbelievably thankful I am to both of them for how kind and generous they’ve been to a complete stranger going through a hard time. I sincerely hope that generosity finds its way back into both of their lives 10 fold. Thank you, so very much. I’m eternally grateful. I’ll definitely be recommending this amazing shop to any and everyone I can!
Also, the repaired shoes came back to me in better condition than they were before, looked amazing and the repair took barely any time at all! So much more than satisfied! Highly recommended!