I had never been here before and walked in without an appointment. I inquired if they would be able to punch a hole in my watch strap as it was a bit too wide for me. Some friendly banter was exchanged, some handshakes were had, and then I was out the door within 5 minutes. They stopped me as I was reaching for my wallet.
No questions asked, they took great care of me and I will remember this gesture of goodwill. This is how you get a customer who will come back in the future and refer his friends. Many thanks!