I am so excited by this company. From start to finish I was impressed by their professional and timely service. Not to mention their follow through. I had just received a pair of Ferragamo snakeskin pumps over the summer. When wearing them for the first time the tab broke off at the very bottom of the heel. I took it to 3 local shoe repairs in my state. They would not even touch it, told me it was impossible to remove the tab shaft and replace. I contacted a previous business associate that raved about Rago Brothers. Since I was told by experts that repair of the shoe was impossible, and they were a total loss, I gave it a shot. They received my shoes promptly, gave a super reasonable estimate, and shipped them back to me. The entire process took less than two weeks.The company communicated by text, email & phone. WHEN ASKED HOW INVOLVED THE REPAIR WAS, THEY STATED SIMPLY” IT’S NOT A PROBLEM FOR US”. I am so glad I went with this repair service & will continue in the future to send my personal designer shoes, as well as recommend that anyone looking for a “WOW” experience seek out Rago Brothers!