First of all, I’m not one to write testimonials or reviews. This company of craftsmen needs a “pat on the back” publicly. I found them on the internet and was skeptical. They asked for a completed form about the handbag repairs along with information that was only necessary for communication-not invasive at all. They emailed me a quote which was an acceptable amount for repairs. I sent my handbag to them and they texted me to call them about what they wanted to do to the bag. The gentleman I spoke with was very professional but kind and informative. He had the handbag in front of him and we discussed the pros and cons of what to do. He also gave me information about the quality of my precious handbag as well as other features I was not aware of. We agreed on the price. I received my handbag in 2 1/2 weeks. It looks brand new! I’m so delighted. It was such a positive experience. I hope more people will use this admirable company. They are the epitome of what all companies should be.