I was recommended to Rago Brothers from a Kate Spade store in Old Orchard. I was not sure what to expect. I checked the reviews online and gave them a chance. Ernesto sent an email as soon as my handbag arrived. He was very professional and explained what needed to be done. I received my handbag in the mail and was amazed at what an incredible job he had done. He rebuilt the strap on my handbag that was frayed and ready to fall apart. It looks brand new! A very professional job with expert craftsmanship. Thank you!