I am beyond pleased with the custom handle on my bag! This bag belonged to my mom, so it has a very special meaning for me. I took a leap of faith after reading all the wonderful reviews on The Rago Brothers and I wasn’t disappointed! The customer service was wonderful, every email was responded to quickly and the turn around time was surprisingly fast! Don’t even think it was a week. I will use them again in a heartbeat! Thank you Rago Brothers!