I am completely BLOWN AWAY by the finished product! I sent a brand new Gucci backpack that I recently bought and had never been worn to have the straps lengthened. The final product is even more perfect than I could have imagined it would be. The leathers match PERFECTLY, so perfectly when I first opened my package I almost couldn't tell anything had been done to the bag. They were even able to save my original rivets to put the bag back together. The customer service was amazing and I truly enjoyed speaking with everyone who helped me from my inquiry emails to the final product. Will be a Rago Brothers customer for life! Thank you all so much!