I purchased this Cabas Piano Louis Vuitton tote but wanted to make it into a crossbody. I took it to a nearby cobbler in Texas who said he could do the job but ended up ruining the bag. A friend recommended I send it out to Rago Brothers. I was scared to ship it out but did anyway since the bag was practically ruined. Rago Brothers sent it back in no time and did an amazing job. Rago Brothers saves my bag!