I purchased a Michael Kors bag back in 2016 and this past Christmas realized that one of the straps was beginning to break!! YIKES! I called the company and was referred to Rago Brothers. I contacted Rago Brothers by email and they instructed me to send them pictures of the bag and the straps and they would then send me an estimate for the repair work or replacement. I got that quote really quick, accepted their estimate and sent both of the straps to the company. They received the straps within 2 day and the turn around for my replacement strap was within 2 days! I was very impressed by the speed of their business. The replacement straps were not a perfectly matched leather, but I was told that it wasn’t likely they could match the leather. I was thrilled that the straps did have grommets in the holes rather than just punched leather. I was very impressed with the work – TO TOP OFF THE EXPERIENCE, both of my original straps did NOT get returned back to me as I had requested and when I let Rago Brothers know about this, they made me TWO MORE straps to make up for the error.
These guys were professional, friendly, did great work, and are SUPER affordable. I am so glad that I was referred to Rago Brothers and I will use them again when I need leather work done. I would highly recommend Rago Brothers to anyone who needs leather work done on an expensive handbag.
