Rago Brothers – A+ Customer and Repair Services

I am a small business owner who collects vintage and designer handbags valued between $200-$15,000. Recently, I called Kate Spade customer service to inquire about getting repairs made to an inexpensive KS tote and novelty key chain. The value of these items is nominal which made them a good “test” for me to send from Lakewood, Washington to Morristown, New Jersey for repair. Beginning to end, Rago Brothers provided the best customer service and repair work I have experienced. The website is user friendly, the process to obtain a quote, ship and receive the repaired handbag/key chain was flawless. Rago Brothers team professionally and efficiently communicated throughout the process from providing the quote, estimated repair time and return shipping ETA. Based on this initial experience, I can say with absolute confidence that I will not hesitate to send any of the handbags in my collection to Rago Brothers for repair. In addition, I plan to have my company’s marketing director review Rago Brother’s website and exceptional communication process. Barb T