My daughter has a Kate Spade purse she absolutely loves. It was in perfect condition except for the zipper pull which had become frayed. I call Kate Spade in New York and they referred me to Rago Brothers, I mailed the purse in (we live in Virginia) and they replaced the leather zipper pull with a perfect match. It looks brand new. She was without her purse for less than two weeks. The service and the product were both superb.