The entire process, from the initial photo assessment of my purse strap to the end when I received it back in the mail, was quick and easy. The website is extremely user-friendly to get an initial assessment/quote and to see what steps were needed to submit a mail-in repair. Once I mailed my strap, I was updated via text and email about the status throughout the process. The repair was done quickly and I had my item back in no time. Great customer service and excellent quality of work, I highly recommend!