I sent Rago Brothers my precious Chloe Hudson bag to be repaired after the ball fell off of the hinge, sent the bag on a Tuesday, they received it on a Wednesday and I received the bag all fixed on the Friday of the same week….that is OUTSTANDING customer service. They were professional, courteous and prompt – what else can you ask for. On top of that they fix other luxury name brands (Louis, Gucci, Chanel, etc.), I’m so happy I was recommended to them by the customer service department at Chloe. Now I can rest easy knowing there’s a company out there that the luxury groups trust to fix their bags the right way. Thank you Rago Brothers, from start to finish you guys were fantastic to deal with, you fixed my bag and returned it to me expeditiously!! Going to recommend you to all of my family and friends.