The entire process was very seamless from submitting the inquiry (photos) to receiving the finished product. The straps on my handbag were ruined beyond repair and I was ready to toss out a $400 purse until I heard about Rago Brothers. Thank you so very much for being able to replace my straps. I can’t even tell the difference from the original straps. I am happily carrying my bag again after it being stored in the closet for almost 2 years. Thank you-Thank you-Thank you!