I had purchased a 2nd hand turquoise Gucci bag online described as pristine. It arrived with all corners on both sides very worn, and the strap needed deglazing in spots. The interior was lightly soiled. Not what I considered pristine! Rago Brothers recolored the corners beautifully, fixed the strap, and cleaned the interior. It is now like new!!! I am so pleased with the repairs! Their customer service is wonderful too!