I do not know how to start, all I can say is WOW, Mr. Rago went above and beyond!!! I sent an 80-year-old vintage Louie briefcase in for repair, Mr. Rago called me personally and told me he was unable to get the winkle out of the bag but he did a lot of repairs to the bag at no charge he wanted to issue me a $50 credit for his inability to repeat the one repair, I told him to keep the return due to the extra work he performed. This is not the reason I am writing this letter, he preceded to ask about my family because of the news about the tornado and flooding in my state of Kentucky I told him we received 26” of floodwater to our home. This is where the blessing started, he inserted a $20 in the inside pocket of the Louie just to let us know he was thinking of my family, but he did not stop there he proceeded to repair another bag I had sent but I told his staff it was not worthy of repair and just to return it. Mr. Rago repaired that bag at no cost and returned it in brand new condition. Mr. Rago and his company have proven that love does exist in the troubled world we live in!!!!
God Bless Mr. Rago and his business and family for many years to come.
I hope one day to make the trip to his office in New Jersey and shake the hand of a true and just man.