I sent handles for my wife’s Michael Kors handbag to Rago Brothers for repairs. I called to get an update on the repairs. During the call, I was informed the handles were being mailed that day. As it turns, the gentleman saw one of the handles but I actually sent two handles for repairs. Tony Rago personally gave me a call to inform me of the accidental misinformation. I really appreciate the personal call – that’s GREAT customer service! Also, the handles have now arrived and they are done with outstanding craftmanship. My wife and are I are extremely happy with the results.