I have a beautiful Michael Kors bag which I received as a Mother’s Day gift from my husband 6 years ago. I use it daily and as you can imagine the straps started to fray, I contacted Michael Kors to see what could be done because I love the bag so much I didn’t want to stop using it but I was concerned the straps would snap. They referred me to Rago Brothers for repair. I sent the bag to them, they contacted me with my estimate and approved it. They replaced the straps and matched the color perfectly! I was told when I called to approve the repair that it would take approximately 2 weeks for the repair but my bag was returned much faster which was very much appreciated. I should also mention, when I called to approve the repair, I spoke with 2 people… the owner answered the phone and could not have been more personable. The lovely lady who took my information was also extremely polite and we chatted for a few minutes. I highly recommend Rago Brothers for your repair…mine exceeded my expectations and I will use them again.