I called and talked to a very nice lady and personally let her know how pleased I was with the repair. But most of all how I received a phone call from one of the Owner’s I believe she told me his name was Tony. He was so pleasant and so honest about the repair that my beautiful purse required. They had given me a quote by email which I provided pictures of what needed to be repaired. He discussed what he could do and instead of cleaning the inside (if it was his wife’s purse he would clean the leather and would be a much better bang for my money). I appreciate the kindness and care that he gave me over the phone. If you want a really great, great, great repair and honesty this is the business you need for any leather repair. Thank you again y’all are the BEST EVER!!!!!!!!!!!!!!!!!