I was very hesitant in the beginning to send my bag out to a different state to someone whom I only knew about through their Instagram page. I sent out my vintage Gucci handbag that had one handle on stitched completely, during the whole process I had someone communicate with me when the bag arrived how much it was going to cost to get the bag fixed, they even called me to tell me that they could fix the trimming as well to make it look even nicer, again I was very hesitant I wanted to make sure that the stitching would match exactly as the bag was. I received a notification when my bag was on its way back which was very quick. When I receive my bag it was packaged much nicer than I had originally sent it and when I pulled my bag out it looked brand new! The color of the new handles and the trim around my bag matched identical to what it had you can’t even tell that anything was changed. The inside stitching matches the same color as the new handles that they put on the bag! I am so happy with the results of my back and love the communication that I was able to have with them! Not once did I have any issues! I would definitely recommend them to anyone. Very trustworthy and amazing customer service! Thank you for bringing my vintage bag back to life!