I was so impressed with Rago Brothers whose name I got through the Henri Bendel Department store in NYC. I had a $500 bag which had the handle come off and I contacted Rago for the repair.
Rago customer service answered right away and emailed me a form to pack with the bag while I was on the phone with them. Within a couple days of me mailing the bag, I received a prompt email with a (very reasonable) estimate for the repair and a super easy way to accept the repair and make the payment. The bag came back within a week perfectly repaired! I will remember them for all future repairs!! Totally professional and smooth process. Well done and affordable!