I was fretting about a big tassel on my Chloe bag that didn’t wear well, yet it is an important piece of the design. It looked awful and I didn’t want to use the bag, which was sad because it was an expensive investment. I found out about Rago Brothers and hesitantly sent off the bag for a replacement tassel. They responded immediately to my inquiry, gave me mailing directions and I sent it off. Within a week it was returned and it looks amazing. It has a new life! I am thrilled.