I bought a pair of Allen Edmond Casual shoes 17 years ago in NY City. They are the most comfortable shoe I’ve ever owned. Unfortunately, over time the upper part of the back of the shoe wore and cracked, torn, etc. The local repair shops wouldn’t touch it. I reached out to Allen Edmonds sent the shoes to their repair shop and they would not touch them. I almost gave up until I was searching the net and found Rago Brothers. I called and they asked that I send a photo to which they replied send them. Well, they now look like new. To the team at Rago, THANK YOU!!!