Congratulations on your dedication to customer service — as exemplified by my experience. I sent an item in for repair. After several follow-ups, I received a call from the owner (Tony Rago). He apologized for not getting back to me with an estimate and explained that the item had been repaired incorrectly. His words:
“I’m terribly sorry for the way this has been handled. We screwed up. How would you like us to handle this and what price are you willing to pay?” The item was expressed shipped the next day. I am delighted with the quality of the work. I am very impressed and highly recommend Rago Brothers to anyone looking for a resource that delivers high quality work backed by a commitment to customer satisfaction.