After my dog chewed the strap of my Michael Kors Crossbody Bag I contacted Michael Kors who referred me to Rago Brothers for repair. I sent the Michael Kors Crossbody Bag to Rago Brothers. Within one week of mailing the bag it was returned to me fixed. Rago Brothers replaced the strap and the bag is as good as new. I would definitely use Rago Brothers again and highly recommend them. Great job!