My personalized red Henri Bendel Bowery Backpack was in need of a repair. Henri Bendel sent it to Rago Bros. I was at first apprehensive that it might get lost in the mail or that it would prove to be difficult communicating with a repair company so far away. I am pleased to report that it has come back to me repaired and looking fantastic! Rago Brothers does excellent work. I will certainly recommend them to anyone looking for top quality repairs of purses.