Rago Brothers is focused on quality of repair, and customer service first and foremost, period, end of story. After numerous tries, Rago was unable to find a turning latch for the lock on my handbag, so he requested a jeweler to custom craft a piece that matched the original hardware. I think he lost money on my repair, I offered to pay for the work, but they would not let me….they have me for LIFE and any one else I can send their way.