I had a small/medium size Louis Vuitton shoulder bag that I hadn’t used in a while due to the loops that hold the strap to the bag had worn and I didn’t want it to break so I stopped using the bag. I sent pictures to Rago and asked could they repair. They replied yes so I shipped the bag to them and in a few days they repaired it and shipped it back to me. The loops look fabulous and I am so pleased with their work I will be telling others about them.