I received my first Kate Spade purse two years ago and it is by far the most favorite bag I’ve owned. I was so sad to see wear on the handles. I was referred to Rago Brothers and the experience was simply 5 stars! I was contacted the day my bag was received. They were so helpful, providing all details and explanations. My bag was returned less then a week from when I had mailed it to Rago and it looks like new! I will definitely use Rago again for any leather repairs!