I am so extremely thankful I came across this website when looking for a place to repair my mini LV bag! I did read reviews and do my research to make sure this was a legit page since I did have to mail in my bag to a different state for the repair, Like myself, I know many other people get skeptical and question if this is all legit…and yes it is! From the very first instant you start the process with the Rago Brothers team (via email in my case) everyone is very informative and they are very quick to email back which made me feel like my bag was in good hands. Definetly a 5 star for the customer service! When I received my actual product finished in the mail I was STUNNED at the amazing work since I did have to get my LV hook re-plated one of my concerns was if it was going to look exactly as the original before melting the metal and I expressed this concern via email and they advised me not to worry so I was anxious in seeing the final product because I wanted it to look exactly as the original version prior to getting damaged.. and thats EXACTLY how it turned out, as if I had just boughten a brand new bag all over again!! Another thing, the shipping back was very straight forward a signature was required and they put my purse in a box very well wrapped so nothing would happen to the bag on its way back to me in Miami which I highly appreciated!! The overall experience was phenomenal, I would recommend Rago Brothers to everyone and give a 10 out of 5 stars for the review if I can!! Thank you so much Rago Brothers 🙂