My Louie was 4 years old and as the service reps at Louis Vuitton said, “well loved”. The leather had some tears on each corner of the purse, small but bothersome. LV turned my repair request away, but not Rago Brothers! They received my purse on a Monday and I had it back the following Tuesday (8 days with shipping). I was so reluctant to send my purse away but figured I had nothing to lose at this point. Rago did amazing work, they repaired the corners with leather, cleaned, shined it up and gave my Louie new life. I am so completely thrilled.