Rather than post lots of happy faces and A+’s, here’s the facts….
11 August – I made the shipping label and shipped the boots (UPS Ground)
13 August – received the email quote with an exact description of the work proposed, a cost, and a phone number to call and authorize. I called, spoke to Anthony – who was friendly, helpful, professional, and did not rush me. I authorized the work.
18 August – I received the boots back, fully and perfectly repaired, polished.

ONE WEEK, door-to-door.

The cost was less than expected. The service was faster – WAY faster – than expected. The quality is excellent.

I tend to buy good shoes and have them resoled / repaired when needed – Rago is my go-to from now on. Period.