I was definitely skeptical about this. You go online enter in the info on your item and what you would like done, print out a receipt label and mail off. Because of Covid I figured this was the best thing to do. Needless to say the process was efficient and painless. They received my package within 3 days (USPS, NJ zip) and contacted me immediately with two options. I can’t say if the price was high but I thought it was fair and worth it. I provided my cc and they started the process. Within a week they sent me my item back. It looks like NEW! I’m truly amazed and will definitely use them again. Thank you so much!