The process is very easy to mail in for a repair. I had my mother’s Gucci tote bag that the handles needed replacing and the bag was in need of cleaning. I received it back today in a very reasonable timeframe. I could not believe how beautiful it was. It looks brand new and was purchased in the 70’s. Best decision I ever made!!! Thank you for your workmanship and quality. If I have any more bags, I know where they are being sent to!!!