I apprehensively sent my repair into Rago Bros with very weathered handles and scuffs on the front, requesting new straps and removal of scuff marks. The owner called me and explained that it would not be cost effective for me to replace the handles. Rather, he would seal them and “do his best” on the scuffs. I was floored by the fact that they called me to adjust my repair order to a solution that was more cost effective for me. And as for the scuffs, they were completely gone when the bag was returned to me! Thank you, Rago, for not only being kind and courteous when we spoke, but also level setting my expectation for repairs and then exceeding them while saving me money! I would absolutely recommend Rago for handbag repairs, and will certainly be using them in the future!