Katarzyna from Lake in the Hills, IL wrote: I had a Michael Kors purse that needed repair on it’s leather straps and I was directed to Rago Brothers after calling Michael Kors customer service. I was a little skeptical sending my purse to NJ, however, I was given tracking information and as soon as my purse arrived, I was notified immediately by Rago Brothers. I had the pleasure of speaking with Kasia at Rago Brothers whom informed me that the straps for my purse were no longer available but she had suggested another strap that looked very similar. Before making my final decision, she had sent me a picture of the straps side by side to my purse to give me an idea of what they would look like. I had agreed and payment was processed over the phone. Within a couple of days, I received a tracking number of my purse being shipped back to me. My purse looks brand new as they had also washed it for me! I will recommend Rago Brothers to everyone for any kind of repair! You have definitely won over my trust and I couldn’t be more happier with how the repair turned out. Thank you for your amazing customer service and beautiful work.
Service provided: Michael Kors handbag repair (strap replacement)